All my communications with the Budapest Service Center

When I started telling friends and family about what was happening to me with Tesla, many were in disbelief. It was not surprising. Many things I was saying were difficult to believe. And even now that I’ve started speaking publicly, I get the feeling that some people don’t quite believe me. Therefore, I think the simplest thing is to bring to light my raw conversations with Tesla, and let everyone judge for themselves.

At the end of this article, you will find a brief chronology with the highlights as a summary.

These are all my conversations with Budapest Service Center to date.

Chronology:

• December 3: I open an incident in the app to report the breakdown in the car.
• December 6: After 3 days of waiting, with no response, I contact them again providing more information and photos of the vehicle information screen.
• December 10: Response from technical service. The day before I had spoken to a Tesla agent on the phone expressing my frustration at how, after almost a week of waiting, the Budapest Service Center had shown no sign of life.
• December 17: Message in Hungarian where I am allowed to choose a date for my appointment (the earliest February 28).
• December 23: Message notifying of 8% daily battery drain. I ask about the possibilities of getting a new car or returning this one and getting a refund.
• December 23: Daily battery drain reports begin. No answer from Budapest on why the car drains battery.
• January 2: The Budapest SC asks me to install a SW. I notify that the car failure does not allow me to update the OS. Anyway, I still try several times.
• January 3: I request an evaluation from the Service Center of Budapest on the drain of battery.
• January 4: I ask again about the battery.
• January 12: I notify that I am charging the car regularly because it drains battery.
• January 16: The Budapest SC responds confirming that indeed with my breakdown I cannot update the OS.
• January 16: I ask again about the battery.
• January 20: I ask again about the battery.
• January 23: I ask again about the battery.

Reviewing these messages, and seeing they have deliberately decided to ignore me despite my insistence, has caused me a certain feeling of indignation and sadness. I believe that no person deserves this treatment. Even less a customer who has spent a significant amount of money on a company’s product.

I want to thank all the friends who have written to me these days and have shown me their empathy and affection, many of them owners of a Tesla car.